Privacy Policy

This Privacy Policy explains how EA HMO Guaranteed Rent (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit our website or use our services.

We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following types of personal information:

Personal Data You Provide

Automatically Collected Data

  • IP address
  • Browser type and version
  • Pages visited and time spent on the website
  • Device and usage data

This data is collected through cookies and analytics tools to improve website performance and user experience.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to enquiries and provide requested services
  • To arrange property valuations and consultations
  • To manage and operate our website
  • To send service-related communications
  • To send marketing communications (only where consent is given)
  • To improve our website, services, and user experience

Legal Basis for Processing

We process your personal data based on:

  • Consent – When you submit forms or opt into marketing
  • Contractual necessity – To provide requested services
  • Legal obligations – Compliance with UK laws
  • Legitimate interests – Improving our services and preventing misuse

Data Storage and Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted.

Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with:

  • Trusted service providers (e.g., hosting, email, CRM systems)
  • Professional advisers or legal authorities where required
  • Third-party tools used to operate our website and services

All third parties are required to respect the security of your data.

International Data Transfers

Your information may be transferred and stored outside the UK where necessary. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise any of these rights, please contact us using the details below.

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Understand user behaviour
  • Improve website performance
  • Deliver relevant content

You can control or disable cookies through your browser settings.

Marketing Communications

If you opt in, we may send you updates, offers, or property-related information. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

Data Security

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

However, no online transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.

Data Breaches

In the event of a data breach, we will:

  • Investigate the issue promptly
  • Notify affected users where required
  • Report to relevant authorities if necessary

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website signifies acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us: Email: info@eahmoguaranteedrent.co.uk